Inox Leisure / Inoxmovies.com — Cheating from box office

Yojna Dhawan

Jan 15, 2023

Address:	Inox city plaza mall, bani park
Website:	Inox

We bought two ticket of avatar Hindi 3d of 2:20 show at inox city plaza mall, bani park, jaipur. A lady (surname Meena, forgot the name) told us to pay 510 instead of 360 as she added pizza as a combo by herself.she said we were the only one who came to see movie.we bought the ticket when we asked security she said no there are other people inside.we went to box office to ask so the lady started shouting that this is the rule and you’ve to pay .when we told her we’ll complain in customer care.she asked for our ticket and delete it from our phone and gave us our money.and said jao online Karoo after the movie started is spite of knowing we would not be able to do it . Why these kind of people are in your company? We prefer inox over any other cinema but this theif just ruined my Sunday for which I’ll never visit that inox again.

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INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Comments

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 16, 2023

Verified Support

Dear Guest,

We thank you for writing to us and for taking out time to talk to our colleague. We sincerely apologize for the inconvenience caused to you.

Let us assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.

Your feedback has been duly noted and we have briefed our team accordingly, should you need any assistance in future do contact us for further assistance. Looking forward to your continued patronage.

Warm Regards,
INOX Support