Inox Leisure / Inoxmovies.com — Cinema ticket fare deducted twice

Rilwan18

from Chennai, Tamil Nadu

Dec 4, 2021

Address:

The marina mall omr chennai

On dec 2nd, 2021, while booking ticket at inox cinema in The marina mall, omr chennai, money was deducted twice from my account
First the ticket booking was tried card was used to made payment but the transaction was failed and then tickets were booked from counter and then the fare deducted was twice as per the charge. Tickets purchased were two but money deducted was twice of the two tickets. I had attached Photo of messages from bank showing two different transactions.
Please look into this and refund the remaining amount (Rs 305.12) asap.
My mobile number [protected]
My A/C no [protected]

+3 photos

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INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2021

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Further to your mail sent, our team tried to contact you on the given no. but were unable to speak to you. Request you to mail us the first 6 and last 4 digits of your card to trace the transaction.

Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

Warm Regards,
INOX Support

Dec 06, 2021

Updated by Rilwan18 517286●●●●●●9849 my card details please check