[Resolved] Inox Leisure / Inoxmovies.com — complaint against outside water restriction.

Srinivas Karunji

from Mandapeta, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh, 500073

Inox won't compromise for providing a great user experience but now a days it's showing greediness in the form of making new rules like outside water is restricted. If it's restricted then please provide drinking water for free of cost if not reduce the cost of water bottle which is available inside the theatre. Drinking water is everyone's need. Please consider this complaint as from a middle class person who wants to enjoy 2 n half hours of his time with his family. And don't show your greediness here.

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Jun 1, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 01, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

This is further to your feedback regarding non allowance of outside food and water in INOX premises. The information is clearly stated on our tickets and at our Box office counters so that guests are aware prior to entry. It is also an industry norm and as company policy we follow the same. For our guests we have arranged to serve a variety of food options that has high standards of quality and charges are as per MRP. We have made exceptions in relaxation of house rule in cases where guests have medical condition or are infants. We have also made provisions in our premises to serve free RO purified water for all our guests.
We value your patronage and hope that you will continue to choose INOX as your movie destination.

Warm Regards,
INOX Web Team