Inox Leisure / Inoxmovies.com — customer being treated like beggars.

Address:

mylapore, Chennai, Tamil Nadu, 600004

The manager at inox cinemas, chennai city centre complex just treated me like a beggar for exchanging a gift voucher. For the wear and tear damage in the voucher, he did not accept it and told its like a cash and it has to be given to them safely without any scratches. The voucher is two months old and when asked him to accept it, he's asking me to redeem the voucher from where i received it. i asked him to show if those conditions are mentioned in the voucher, then he started shouting and asked me to do whatever i can and he won't redeem the voucher and throwed it on the counter desk. when asked if he's the owner for the theater, he said yes, do whatever you can. I have never seen a customer facing person treat ppl like this. I really want to know if he's the owner of inox cine plus . I definitely want to raise this to the higher ups. my id is [protected]@cpcl.co.in
Please help settle this. more than my voucher redemption, i want this guy to learn a lesson in terms of customer handling.