Inox Leisure / Inoxmovies.com — Denied my entrance at the cinema

Hassaan Hashmi

Sep 18, 2021

Address:

Gvk One mall, banjara hills,Hyderabad , Telangana India

My entrance was denied due to the age rating of the movie I wasn't aware of the movie being rated A and I booked it online they weren't allowing my brothers who accompanied me and neither are they refunding my money that i paid for the movie. HORRIBLE EXPERIENCE I'm not gonna watch a single movie in Inox I'm abundantly disappointed

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INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Comments

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 19, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX as your movie destination. We are in receipt of your mail and would like you to note that as per the conditions laid down by the Censor Board anyone who is under the age of 18 years cannot be allowed to view the Adult certified movie. This is also clearly mentioned in our Terms & Conditions and is printed on the tickets.

Please carry a valid photo ID/age proof to the theatre. We cannot exchange, cancel or refund the tickets once the booking is done online.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please feel free to get in touch with us for any further assistance.

Best Regards,
INOX Support