I had recently visited inox jalgaon with my parents & kid. My kid being choosy about snacks and father being diabetic I carried some food items with me viz home made popcorn, fruit juice, rajgira ladoo n a pack of machos chips. However the security guard would not allow us to carry it inside. We had to keep it out and eat out! Whereas others were enjoying the snack available at inox in the theatre! How rude is that? Why should it be compulsory that we purchase only the food at inox promises? If audience carry the food available at inox in theaters and litter in theatre that is permitted but homemade simple snacks that too if we carry all wrapping/container back with us in our bags like any responsible citizens is not permitted?my parents can understand and come out and munch something when they get restless due to sugar problem, but how do you expect me to explain my kid that home made healthy food isn't allowed where as only the junk food served by inox at triple cost is permitted? And the staff is so arrogant??? Do we spent so much to tolerate the arrogance o[censored]r staff?
Was this information helpful?
No (0)
Yes (0)
Jun 25, 2017
Complaint marked as Resolved
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
May 25, 2017
INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
This is further to your email regarding non-allowance of outside food in INOX premises. The information is clearly stated on our tickets and at our Box office counters so that guests are aware prior to entry. It is also an industry norm and as company policy, we follow the same. For our guests, we have arranged to serve a variety of food options that has high standards of quality and charges are as per MRP . We have also made provisions in our premises to serve free RO purified water for all our guests. The snacks like popcorn and nachos are also made availble at our premises .
We value your patronage and hope that you will continue to choose INOX as your movie destination.
Regards,
INOX INOX Support
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment