Inox Leisure / Inoxmovies.com — Failed to provide free tickets!

Address:

Lalmatia, Dhaka

I am regular traveler from bangladesh to india (mostly kolkata)! today when i was planning to watch movie ‘tu jhooti mein makkar’ sales personal in inox quest mall informed me i have 2 free tickets! so i decided to use those today (09/03/2023) as those tickets will expire on 31st march & i will not be travelling to india within next 2/3 months! but despite of several attempts they failed to provide me an OTP which was sent to my phone! or my phone/contact number failed to receive that OTP. then i wanted to have a chat with manager & person named ‘biswajit’ came & was very very reluctant to solve the issue! i felt as a foreigner of neighbouring country he was not keen to look twice in that issue! so i decided to pay for the tickets! as soon as i paid instantly those tickets were provided in my phone (pls see attachment)! the most surprising thing was, i failed to receive my desired OTP but not the purchased tickets! i personally felt very insulted for this over all incident & for sure tarnishing the good reputation of inox for a loyal foreign customer like me! i really want to have a proper answer for this! also in my understanding those were not the free tickets, those were given based on my spending with inox! atleast didn’t expect that from inox quest mall kolkata!