Inox Leisure / Inoxmovies.com — First aid box not available

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I visited Inox Ghatkopar Neelyog Square mall for Me Vasantrao movie on 1/04/2022. During interval my mother and I stopped out to use washroom. I agree the sign saying mind your step were been displayed on floor but it was hard to locate washroom for ladies. My mother had a fall and none of the staff came in front to help at the very moment. I asked if they had any ice so that I can apply to her knee. Unfortunately, the ice was not available as well as no first aid box also. A staff lady came with a spray after 10 minutes. It's a basic necessities to have a common first aid box and to have a ice pack if some one falls.