Inox Leisure / Inoxmovies.com — Food was not delivered

Food id : 153602c. M. No. : 152311date[protected],   12:09:56 amplace : inox sattva necklace mall, kavadiguda, hyderabad 996331 - unw - paneer butter masala roll was not delivered with other food items. they promised to deliver on seat screen no - 1 i16, 17 (Booking id : tgaukec) other items were delivered  we ordered the item in intervals. so after the movie ended we asked the counter and they said we are sorry and there was miscommunication between the veg & non veg counters, but what was the use of ordering in interval? We wanted to complain about it but there was no manager and they just gave us a feedback book to write the complaint.  which was not acceptable from inox to do such things. 
Attached is the bill & complaint we wrote in the feedback book. please do the needful.

My contact details:
Akash verma
[protected]
Akash. Sky. [protected]@gmail.com