[Resolved] Inox Leisure / Inoxmovies.com — fooled by your executives

Avnika Kapoor

from Pune, Maharashtra

Address:

411043

I had come from 45 minutes away in pune to watch movie at insignia inox for mulk 7 50 pm show.. Rchd at 7 pm bought tikets waited for anodr haf hr.. At time of buying tikets ur exetuve on duty at 7 pm gave us tticket prebooked by me at 4 30 pm.. Confirmed... Saying all tikets avail book it.. Then we at 7 50pm at tym of strtng movie was challenged by 2 sets of ppl saying they have same nos.. Then the manager came saying that u have booked tikets for 14th (Mistake by ur smart executive at tym of printing).. And told us "come out n leave".. Me my dadd n mom... The person frm whom we bought ran away saying his shift is over.. Not accepted mistake not chnged.. And sent us off after i said refund.. If this is ur behaviour tgen wow for inox i will never come for sure.. Wasted my time... Nd impolite executives... Ticket no a4 5 6... Highly diassapoimting.. U have lost ur pwrmanent cuatomer..

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 16, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request a mail with your booking and contact details on [protected]@inoxmovies.com. We are unable to view the ticket image hence please share the same and the cinema location.

We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
Warm Regards,
INOX Support