[Resolved] Inox Leisure / Inoxmovies.com — Forcefully charged for combo with the tickets

Singh.sukriti

from Gorakhpur, Uttar Pradesh

Dec 21, 2021

Address:

INOX Orion Mall, Gorakhpur, Uttar Pradesh, Gorakhpur, Uttar Pradesh

Today 21st December 2021 me and my brother went to watch a movie at INOX Orion Mall, Gorakhpur. When we went for purchasing the tickets at the box office they forced us to take the combo ( tickets + popcorn), although we told them we don’t want to take the combo but they were forcing us to take it and they were arrogant. They kept on saying you can’t buy the tickets on their own have to take the combo! We refused many times but nothing!
All I want is my money back! I made a mistake that I went to INOX such a loot! I want action against this! Or will take legal action on this. Ayou can’t just force someone like this! Just can’t trap people for money!

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Jan 22, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2021

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support