[Resolved] Inox Leisure / Inoxmovies.com — going to inox janakpuri, has landed me in hospital | |||
We visited inox janakpuri on 01 may 2018 at 7.45 pm to watch avengers in audi 1 vide booking id: scjn[protected] and allocated seats ry b1, b2, b3. 1) the glasses given were unsterilized and handed over to audience with tissue paper to wipe clean! 2) b2 seat's back was broken so we were shifted to d1, d2, d3. 3) to my utter shock, d1 seat was totally wet and my dress was badly soaked & got dripping wet!! I called manager anirudh and explained the situation. This was the worst ever experience in my entire life. 4) i talked to gm mr. Pankaj on phone, who told me that they are not responsible for broken seat as person seated in prior show must have broken by pushing back too much.. Doesn't it sound weird? 5) your staff replaced the trolley with sterilized glasses from inside door while i was talking to anirudh. 6) i waited till intermission to click the pics of wet seat. Until i reached home, it was more than an hour being in wet situation which was highly embarrassing & shameful for me as a female. 7) in following morning, starting at 5 am i had frequent urination with highly burning sensation. The frequency rose to 20+ times and i had to be taken to emergency at ayushman hospital in dwarka. The doctor declared it acute uti. I never ever had such problem in life. The seat must have been peed over or puked over by previous show viewers which carried forwarded infection onto me. The whole evening mood was spoiled along with landing me at hospital. Can inox reimburse my sufferings?? Was this information helpful? | |||
Jun 3, 2018 Complaint marked as Resolved INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint. Verified Support May 02, 2018 INOX Leisure / INOXMovies.com Customer Care's response Dear Guest At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace. We would request a mail with your booking and contact details on [protected]@inoxmovies.com. We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Warm Regards, INOX Support | |||
Add a Comment | |||
59%
Complaints
1201
Pending
274
Resolved
629
+91 22 4062 6900
Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
Post your Comment