Inox Leisure / Inoxmovies.com — I am complaining for the poor unawareness and poor service of inox

manharchopra

from Bhopal, Madhya Pradesh

Address:

Amritsar, Punjab

I decided to watch english horror movie IT in inox.I was standing in queue, suddenly 6 juvenile asked me to buy the tickets for them also.I readily said ok as i have been doing same thing for each and every time.I ordered 10 tickets(6 those boys and 4 for my gang).When we were about to enter the theatre, the guard stopped 6 boys and asked them their id proof.It was due to the fact that IT was A certificate.I did'nt knew it neither those boys.I talked to the manager as i ordered the ticket and was most eldest at that time.He said we cannot let those boys pass nor we can refund the ticket.I told him that his staff gave me the tickets without asking my id and later guard did not let them enter.The manager asked his staff.The ##### and uneducated girl who gave me tickets said him that he asked my id and checked it.I told manager that i did not showed up the id to her but that guy was not ready to accept the mistake.I just freaked out and decided to complain about this crap.The manager was of inox cinemas, trilium mall, amritsar.Hit him up and ask him about this crap.File a complaint against him.Get an educated staff shady ######.

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INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

-Cell number and email id used for booking
- Date on which the booking was made
- Cinema Location

We apologize for any inconvenience caused to you. We thank you for taking the time to write in to us.

Regards,
INOX Support

Verified Support

Sep 14, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Mr Chopra,

We are in receipt of your complaint and would like you to note that the Movie has been granted an Adult Certification by the Censor Board. As per the conditions laid down by the Censor Board, anyone who is under the age of 18 years cannot be allowed to view the movie. This is also clearly mentioned in our Terms & Conditions and is printed on the tickets.

We regret that the boys were in eligible for watching the movie. Hence we did not allow them.Your patronage of INOX is extremely important to us and we hope that you continue to visit
Warm Regards,
INOX Support

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Comments

manharchopra

from Bhopal, Madhya Pradesh

I did not used any cell number, made the booking on the spot.Location was inox, trilium mall, amritsar.Date was 9th of september 2017.Show timings were 12:00pm.

Ankush Ambekar

from Vadodara, Gujarat

Dear sir,
I m coming on date 9 sep 2017 at R21 movie name It show time 10:30pm floor area Ac not working and I came many times but this type of problem can't solved

Niranjan Tajane

from Pune, Maharashtra

Yesterday i went to inox burd gaurdern tickect counter person speaking very rudly .. and also at cafteria person not given me water bottle bill n combo bill... its very shamefull that ur not giving the bill to customer .. plz take follow on this... atleast provide gud services