Inox Leisure / Inoxmovies.com — Imposing a add-on product on customers
O
Omi777
Nov 9, 2023
Nov 9, 2023
This thread was updated on Nov 9, 2023
Address:
Inox theatre, Dr world mall, near aai mata circle, surat
I went to Inox cinema in DR world mall, near aai mata circle, surat. At counter they forcefully imposed a chocolate which I didn't want to purchase but they said that I had no option. They said it comes with the ticket. I wanted to purchase 3 tickets. I have a general idea that ticket price lie around 110 rs and I was not wrong I checked on bookmyshow and the ticket price was 112 rs. But that counter girl said I have to pay 411 rupees. For 3 tickets it should be around 112 *3=336 on book my show. I had to buy the ticket any way because she was giving me wrong information. She forcefully imposed a chocolate to me which they would be doing with every customer. I asked around to other guys who worked there and they were not talking nicely to me because of the issue I raised. Please do something inox.
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INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Thanks for sharing your concern with us. We are extremely sorry to hear about your bad experience.
To assist you in this regard, we would request you to kindly share the below-required details with us, so that we can forward the same to the concerned department to resolve it on priority.
•Phone Number (used for the transaction)
•Email (used for the transaction)
•Booking's screenshot
•Transaction screenshot
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Greetings from PVRINOX!
Thanks for sharing your concern with us. We are extremely sorry to hear about your bad experience.
To assist you in this regard, we would request you to kindly share the below-required details with us, so that we can forward the same to the concerned department to resolve it on priority.
•Phone Number (used for the transaction)
•Email (used for the transaction)
•Booking's screenshot
•Transaction screenshot
We apologize for the inconvenience caused to you.
Please feel free to revert us.
Regards,
Kishor
Customer Support
PVRINOX