[Resolved]  Inox Leisure / Inoxmovies.com — inox staff

Address:Jaipur, Rajasthan, 302026

I went to inox theatre, elements mall, ajmer road, jaipur today, to watch the movie newton. I ordered 1 cheese popcorn worth rs. 260. When the staff gave me popcorn they didn't tasted good. I paid for cheese popcorn and there was literally no cheese in it. I said them to put some extra cheese powder on popcorn. The guy to whom i said this took my popcorn to add the powder but then one other guy stopped him and said that according to their recipe only this much cheese powder should b added. I requested them so they took my popcorn, just to show me as if they are adding that powder, but actually they just fooled me, which i realised when i tasted the popcorn and there was no change in taste at all. I don't get it, why these people think as if we are asking for this stuff just for free, as if we haven't paid any money to ask for something. We come to your theatre to relax and watch movie, not to waste our hard earned money on your cheap techniques. I really request inox's authority either to change your staff and keep some people who can help the customer, or you can improve the quality of your product so from the next time customer don't have to ask for extra something. Very much disappointed by your services.
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Oct 31, 2017
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2017
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. Please mail us your contact details on [protected]@inoxmovies.com. We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Web Team
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    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
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