[Resolved] Inox Leisure / Inoxmovies.com — inox thrissur is showing so much of advertisements.

Sabu Verghese

from Bengaluru, Karnataka

Address:	Thrissur, Kerala, 680631
Website:	Inox

Dear sir. Yesterday i happened to be at screen 1 of inox thrissur at sobha mall at 7 45 show. During the interval they were showing so many number of advertisements i felt like leaving the hall. Do you have any limit for showing advertisements?. We paid to you to see the movie. Not your advertisement. Please play it after the movie over. Other wise you specify how long your advertisement so that i can go out ad come back after your advertisement. Other wise to see your advertisement please make the movie free as done by tv movie s. I expect an action on this matter from your side.
Best regards
Sabu

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Oct 16, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
At the outset let me thank you for your feedback on INOX . It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working. The overall movie going presentation has evolved with inclusion of ads/interval as movie going format.
We sincerely apologize for the inconvenience caused to you due to a relatively longer interval as mentioned by you. We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily .
Let us assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your Patronage of INOX is important and we look forward to welcome you once again.

Regards,
INOX