[Resolved] Inox Leisure / Inoxmovies.com — Intermission timings in Inox Jaipur

Keshav Modi

from Sambalpur, Odisha

Address:	Jaipur, Rajasthan, 302001
Website:	m.inoxmovies.com

Here in jaipur inox crystal palm we are watching 10:40pm show... Intermission started at 00:13am as i noted is running from last 1/2 hour..!!! Can you please mention that what is the standard timings for intermissions... Because 30mins of intermission is not at all reasonable.

But you should seriously compensate all the customers for wasting huge chunk of time of the customers...

Was this information helpful?

No (0)

Yes (0)

Jun 8, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 07, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for writing to us.The overall movie going presentation has evolved with the inclusion of ads/interval as a movie going format.
We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily.

Let us assure you that all the activities, events, programs and operations at INOX are done with a guest-centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your feedback has been duly noted and shared with the relevant team.

Regards
INOXSupport