[Resolved] Inox Leisure / Inoxmovies.com — No lift facility for senior or disabled persons!

Rao Gollapudi

from Mumbai, Maharashtra

Address:

South Goa, Goa, 403712

Dear sir/madam:

I went with my family to watch movie 3:15pm show on 21/08/2016 in margao inox i am 69 years old. When we went they took us in elevator to second floor. After the movie they forced us to use stairs of great length. Is it your policy that you won't extend the facility to old and disabled?

Actually i had a fall while taking stairs to exit and injured. However, with the help of co-audience and security guard i was able to manage to get down. Please advise your margoa inox to extend lift facility to seniors and disabled after the movie before you get into legal problems.

Please advise us whom should we approach for elevator facility after the movie.

I complained about this issue before and you assured me that you took proper action for all your inox theaters. This is about a year ago.

I appreciate your understanding the seriousness of this issue.

Thank you,
-rao
[protected]@hotmail.com

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Sep 30, 2016

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Thank you for the feedback and mail that was also sent to us on [protected]@inoxmovies.com.Mr Amar Rizvi our Manager has spoekn to you rearding this and we have also taken appropriate steps on the same.
Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please feel free to contact us for any assistance in future.

Regards,
INOX Web team