| Address: | Galleria Mall, yelahanka |
Dear team,
Myself and my relatives paid ₹3000 for 3 tickets of Mani Ratnam movie called 'Ponniyin Selvam ' at Inox Galleria, Yelahanka. The show was for 10:30 pm on 1st October.
Since the movie is in the purest form of Tamil Language, we booked to movie with subtitles so that we can seamlessly understand and enjoy the movie.
The film certificate of the movie includes "with English subtitles" in the title itself.
But the moment the movie started, it became clear that the movie does not contain subtitles. As a result of this, myself and my relatives couldn't understand whatever movie we saw and felt cheated.
Upon raising the complaint to your manager Mr. Krishna, at Inox Galleria Mall, the incompetent fellow said nothing can be done about it and the issue has been persisting only with Inox theatres.
He could not give us any resolution whatsoever despite us telling him that this was no fault of ours and that we booked the ticket only because it promised to have subtitles.
Basis your employee's suggestion to write a feedback, I'm doing so.
And my feedback is this:
1. If a problem persists at your end, then please acknowledge it and provide resolutions.
2. Hire people who know how to provide resolutions rather than give a chatbot reply. Paying ₹3000 for tickets is not something we do everyday. The waste of money will pinch any common man. Your chatbot-reply-giving-employees are of no help.
Lastly, i hope that people higher up the chain still have some basic obligation towards their consumers. And so i request you to provide a resolution to my complaint.
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At the outset let me thank you for your feedback on INOX. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
Please note that we would like to invite you to watch a movie of your choice. Request you to mail us your next visit date, movie and contact details at [protected]@inoxmovies.com; our team shall assist you right away.
Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction. Please feel free to get in touch with us for any further assistance.
Best regards,
INOX Support