Inox Leisure / Inoxmovies.com — Offline Movie ticket

Address:

Ambuja mall ,Inox,raipur,chattisgarh

Today i went to a Inox in raipur ambuja mall Inox to book 7 tickets of kantara of night show. I paid the sales men in cash and asked him to enter my number as I need Inox reward point but the your sales man denied doing that .he was like it is not possible as because guidelines are changed. As I know there is no change in the rules because day before yestrday i watched ramsetu and i used my phone number and received Inox points too . Did the rule change in 1 night ?
Am seriously not happy about the service i received in particularly that Inox hence I request you to take necessary step and do the necessary and i need the complete info of that