[Resolved]  Inox Leisure / Inoxmovies.com — Refund; Missed a movie show due to uninformed covid testing at the entry gate

Address:Inox, Raghuleela Mall Vashi, Navi Mumbai

I have booked tickets of Godzilla vs Kong at 6:20 pm with INOX raguleela mall Vashi, Navi Mumbai. At the time of reach, we came to know there is Covid testing Ongoing for the entry of the mall. As I have not received any information about testing via any channel, I reached the mall 20 mins earlier, still did not get to reach the Inox at time. Hence, missed the show.
I request you to please take my matter to utmost priority and please refund the amount i.e.₹670.

Vishal Balyan
Mob No. [protected]
Mail Id - [protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Guest,

We have received your feedback and would like to inform you that sale of tickets is guided by local laws and company policy. Keeping these in mind, our company policy states that a ticket once booked cannot be exchanged, cancelled or refunded. Unless the same is specified and is as per the booking norms. As your ticket is in eligible we regret the same cannot be done. Kindly note only registered users who have not availed of any prom offers are eligible. However you done a guest check out hence ineligible for refund.

We request that before purchasing tickets, carefully review your booking details as same cannot be changed once booked. Please mail us at [protected]@inoxmovie.com for further enquiry.

Regards,
INOX Support
Hi, The antigen testing will be on a random basis by the BMC appointed team on the premises. The cost for the same is Rs.250/-. We urge all our guests to cooperate and follow Government's guidelines to ensure maximum safety.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    INOX Leisure / INOXMovies.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    1201
    Pending
    274
    Resolved
    629
    INOX Leisure / INOXMovies.com Phone
    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
    View all INOX Leisure / INOXMovies.com contact information