[Resolved]  Inox Leisure / Inoxmovies.com — restriction of entry into lobby only before 20 min of show

Address:

Bangalore, Karnataka, 560001

I had been to inox insignia at mantri mall bengaluru on 29/07/2017 for movie mubarakan at 3.55 pm, i was issued ticket @ 14:03:57, ticket id 3066055 in club f7 audi 6, inspite of having valid ticket i was not admitted in the lobby as the staff & security said its a rule that patrons are allowed only 20 min before the show which is not mentioned any where in the premises or on ticket & on asking the reason the staff behaved rudely also denied to provide responsible persons name or number on repeated requests also, i am being charged 300 & i've to wait standing outside at the entrance even when lobby is empty & vacant... If this is the service given for my money where i am charged extra for the service which is not at all provided then i demand my service charge to be refunded.
Unsatisfied customer
Milind m r
Md
Bvm promotionstech
[protected]