[Resolved] Inox Leisure / Inoxmovies.com — seat & staff behaviour

Visa_1us

from Siliguri, West Bengal

Address:

Unix city center , Siliguri, Darjeeling, West Bengal, 734001

I have been to inox, city center, siliguri
Sofa seats charged 230/- per seat for 4 seats a2345. On complaining about seats nothing was done infact the manager had a long argument with us. We adjusted in club seats b row. But instead of staff apologize they went for heated argument. And wasted the complete movie.
We as a family go to a movie hall for entertainment and fun..
The manager was so generous he went on arguing even after exiting hall - he chased us to go and check the seats.
I had a baby of 2 years but he was not letting us go as he was not ready to accept his fault and wasted our 20 minutes. At (1am) as movie got ended around 12:30...

This is a very good hospitality fantastic
Argue with client - spoil the movie - entertainment - just to satisfy your ego (Manager)..

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Jan 21, 2020

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Please share your contact number /booking details we would like to speak to you. Regret the inconvenience caused.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support