[Resolved] Inox Leisure / Inoxmovies.com — Seating and mosquitoes

Varsha Mohanty

Dec 28, 2021

Address:

INOX, DN Regalia, Kalinga Vihar, Patrapada, Bhubaneswar, Odisha 751019

I booked a movie with INOX, DN Regalia Mall, Bhubaneswar on 25th December 2021. The movie's name was SPiderman: No way Home; 6:40 PM show.
I booked for Royal seat thinking it to have the better sitting facility. However, the seating is the same for front and back.

I don't know why you have categorized seats when there is no difference in the comfort of the seat.
Again there were a lot of mosquitos and the experience was too bad. We did not at all enjoy the movie even though we booked for Royal seats (A9 and A11) and because of mosquitos bites.

This was too much of an inconvenience. This is not how INOX should run a movie hall. Your charge is high however fails to provide a good comfort level.

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Feb 1, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2021

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support