[Resolved] Inox Leisure / Inoxmovies.com — staff misbehave and rat found in premium class

bhaktikumar

from Ahmedabad, Gujarat

Address:

Gandhinagar, Gujarat, 382016

We booked 8 ticket for primium class in gandhinagar sector 16 today 6.55pm show movie genius. But there was rat in the premium class seats. I have booked all 8 seats. When i complained staff was misbehaving and rude. This kind of service can not be acceptable. We left the movie in 15 minutes because of rat problem and staff misbehave. Manager is not giving me instant refund. I was my refund and take action against staff of inox gandhinagar sector - 16.

Take strict action.

Hetal joshi
[protected]

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Aug 28, 2018

Complaint marked as Resolved

I appreciate Mr Vishal for prompt action regarding my complain. I have received my refund. Mr Vishal was polite and having good skill to deal with customer's complain. I hope he will pass on the same skill to his front line employees. I visit Inox regularly and I will presume better experience next time at Inox, sector - 16, Gandhinagar. Regards, Hetal Joshi

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request a mail with your booking and contact details on [protected]@inoxmovies.com.

We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

Verified Support

Aug 27, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. Our team would be in touch as we have received your contact number.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support