[Resolved]  Inox Leisure / Inoxmovies.com — stealing seats in mall de goa (recliner seats) while threatening and harassing

Address:Mall de goa, North Goa, Goa

So we went for a movie on the 16th oct 19 which was a wednesday for screen 3 and 2 seats were booked rr - a7, a8 for joker and there were these 3 adults 1 male 2 females who stole our seats and when confronted asked us to relocate and use some other seats and when asked again created a scene and moved and then later on during the movie started they were threatening and harrassing and they were goans with an other nationality and they started speaking rudely against us in their language and eventually spoiled the whole movie... Luckily i didn't react and responded calmly but there is no security or order maintained in the screening area by the management... If it had to escalate and they had to come on my body i would have opened their skulls and this would have happend due to the theater not having proper management and letting people do as they want... And these people have done this several times because when they finally moved they said if someone comes here also we'll move again... Now tomorrow i am going for a movie again same timing show and i book online and i see that there are only 3 tickets booked way down in the club area and all other seats are empty just like last time... Which is mostly the case for that time of the day show... And if they do it again i will make sure to make this a big issue!! Why?? Because it's not right to steal someone elses seats and first of all recliner seats aren't cheap and secondly people steal your seats after you have paid for it!! Better do something about it!!
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Nov 24, 2019
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2019
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number /booking details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Phone:[protected] | Fax:[protected] | Website: www.inoxmovies.com
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Comments

There are too many advertisement during interval and before starting movie... We are paying money for movie not for watching advertising. Plz stop it

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