[Resolved] Inox Leisure / Inoxmovies.com — transaction failed but amount debited from bank account

Varsha Vempati

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500035
Website:	www.inoxmovies.com

I tried booking 5 tickets for "bharat anu nenu" telugu movie at inox:maheswari parameswari today i. E., 18th april 2018 at 9:25 pm via inox app. After entering the otp, money got debited from my bank account but there came a message in the app saying the transaction is failed and asked me to retry for another booking. I booked again and this time it was successful. I am enclosing a screenshot of my account transaction details wherein it shows amount being debited from my account twice. Please go through this matter.

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Apr 23, 2018

Complaint marked as Resolved

Money got credited back

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Apr 18, 2018

Updated by Varsha Vempati This is the screenshot of my bank transaction details

Verified Support

Apr 19, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your transaction did not get confirmed. We request you to kindly liaise with your issuing bank for refund as the transaction done was not verified /authenticated on our gateway hence the payment was not accepted on our side. The amount that is debited is on hold with your issuing bank and will only be released back if you state a chargeback. As the same cannot be initiated by merchant we are requesting you to do the needful time frame will depend on your issuing bank.

• Transaction TypeSale
• StatusForwarded
• Date[protected]:21:55
• Merchant Txn Id35751CA6-D1AF-41FA-9
• Citrus Txn Id[protected]
• Last Modified[protected]:21:56
• Amount910.00 INR
• Merchant NameINOX

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support