[Resolved] Inox Leisure / Inoxmovies.com — high rated - popcorn and cold drinks

 
5 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 sn2017 on Oct 23, 2017
This is regarding the high price of the snacks available in inox rcity ghatkoper. I went for golmal again movie on saturday 21 oct. The popcorn, cold drink rates are very high and unfair. I wanted to order small coke and salty popcorn as i don’t want more but when i asked the person fro the same he said you need to take large coke and popcorn and it’s cost is rs 420 as they don’t have small coke but in display screen it's was showing the price for family combo is rs 420 which includes 2 small coke + 2 small popcorn + 2 samosas. If small coke was not available how they are selling it on family combo and the price for family combo and large coke and popcorn was same which is very unfair and the government should look into this seriously, these people are looting the consumer by selling them costlier snacks in their premises, which is very unfair.

Also when i was booking the tickets for golmal again at 1:30 show it's was showing me the seats differently for rs 350 and rs370 so i have booked booked 4 seats of rs 370, it was very near to the screen and there is hardly any difference between 350 and 370 tickets. The display shown in online was totally different as it’s actually, someone should look into this. If someone is paying almost rs 400 for one ticket he or she is expecting the good seat.
Complaint marked as Resolved Nov 24, 2017

Complaint Status


[Oct 23, 2017] INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
INOX Leisure / INOXMovies.com Customer Care's response, Oct 23, 2017
Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request your contact details on contact@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

I got the below response from INOX, As per INox team whatever they are charging that is correct as per the quality they are maintaining ... I dont know whether they are making coke at INOX ...how can they charge Rs 420 for POP Corn and Coke. Very unfair ...

**************************
Thank you for taking the time and giving us your valuable inputs in form of feedback. We would like to clarify that the food and beverage charges are proportionate to the quality standards that we maintain. Prices of the food items are decided keeping in mind the cost involved in production, quality of ingredients used and taxes charged by government. MRP is mentioned on packaged items, we operate under the same norm hospitality industry where food pricing is dynamic depending on the quality and service. With respect to seat pricing same is dynamic and priced according to their proximity with the screen . The same is mentioned in layout and shown clearly in website as well as at POS in cinema .

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Ads for more than 30 min and play movie after report to Inox staff .
Horrible Inox never watch movie on Inox next stop should be pvr
True, Even There is no response from INOX team on my query...
If you are going to watch movies in this multiplex please carry a mosquito repellent with you.

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    Inox Leisure / Inoxmovies.com - high rated - popcorn and cold drinks