[Resolved] Inox Leisure / Inoxmovies.com — I wanted to pay for 2 tickets, ended up paying for 4 tickets but received only 2 tickets

Pradeepa Thangaraj

from Madurai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

I booked my tickets at INOX prozone mall on 25.09.2018 with my card in the ticket vending machine. The first time I tried to make a payment, I removed the card before transaction was complete. So the machine delivered a msg that the transaction was not complete and insisted to try again. So i tried again and the transaction was complete and I got my tickets. BUT NOW I NOTICED THAT THE TICKET COST WAS DEDUCTED FROM MY ACCOUNT TWICE AND WAS NOT REFUNDED. IT WAS RS.331.58 THAT'S Been deducted twice for 2 tickets. I wish to have my refund of rs.331 that was deducted excessively by mistake. Please take it under consideration and show some responsibility over my money. I have attached screen shots. Please take a look.

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Nov 7, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We have received your feedback through email and the same has been forwarded to the concerned department for further course of action. Please mail us the first 6 and last 4 nos. of your card and your contact details to [protected]@inoxmovies.com.

Regards,
INOX Support