Inox Leisure / Inoxmovies.com — irresponsible behaviour of staff (cheating)

Address:

B1, UG2, Amaral Wado, Esar residency, 403002

Today i happen to visit your inox theatre at mall de goa, porvorim with my wife. During interval i thought of buying coffee from your food counter, moment i was about to get up one of your staff walked towards me who was taking order inside movie theatre, i gave order and while he was taking order i asked him cost he said 140. I had all rs.500 and one rs50 so gave him one he asked for change so gave another 50 rs so that it will be easier for him to get change. He left and came after abt 10-15mins after show started and gave coffee and returned me rs 20/-. I mentioned to him that i paid you rs. 550 how come you returning me rs.20/-, he said sir you paid rs.150, there was discussion between us over it and as people on neighbouring seats were getting disturbed i walked out of theatre with him towards food counter, person at counter who seems to be his superior i mentioned same infront of him he directly denied at 1st instance saying i paid rs150. Later he walked inside i assume to meet his superior, he came out saying sir i'll check cctv camera and if found will come to your seat and return your cash i agreed to it thinking it's best option to sort the matter as things will be clear on camera, saying that he handed over me rs 20 and payment receipt of rs. 130, for which i mentioned i am not taking it back let you'll check cctv and return my balance amount and i walked towards my recliner seat thinking they will come during movie and return my rs.420, but no one came.

After movie i saw same boy whom i gave money waiting down stair, i asked hope ull checked cctv and sorted for which he answered sir is waiting for at exit. I saw the guy at counter and probably other guy who seems to be their superior. I asked him did you check your cctv he replied sir we checked our cash and everything is perfect you paid 150 only, i was angry for same as it was sort of embarrassment coz even after he said i'll check for cctv he was talking about his cash and proving me liar. I was very angry for same and refused to take even rs 20 and told him that you show me your cctv 1st m not accepting any cash he was like we checked cash. Told him please give me rs 130 bill i'll see the rest thinking for sure i'll drop mail at your complaint centre, i mentioned to them that m really not happy with your irresponsible behaviour and i started walking out as it was getting embarrassing as 1-2 people stopped by at door watching us. As i started walking away the manager told the person whom i spoke at counter to go and get rs400, it was really embarrassing was not atall in mood to speak directly walked out of there
Without taking rs400 nor remaining amount of rs20 which he was returning.

It's really a embarrassing situation for me and careless & irresponsible attitude of your staff, while taking order he mentioned me cost of coffee is rs140 and later said rs.130 and also your senior staff who din have courtesy to check cctv as mentioned by them not me that they will do so but dint do. If i was wrong by any chance they should have proved to me which they never did.

Real bad and embarrassing situation. I expect my refund back.