[Resolved] Inox Leisure / Inoxmovies.com — long interval in cinema

Pratiksha Meena

from Shamgarh, Madhya Pradesh

Address:

Indore, Madhya Pradesh

I went for a movie in inox c21 mall indore m. P. Where i was forced to watch 30 minutes long interval. We come to cinema hall despite all other options available just for theatre experience and fun. But inox ruined it multiple times. We forgot the 1st half of movie after watching your 30 minutes long and entertaining interval. Another complaint is about your ridiculously high priced snacks which we stopped buying anyway. But if you'd not stop showing long interval mind you people will stop going for movie in your cinema hall. Find some other sources for earning money and stop testing our patience.

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Dec 23, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
We thank you for writing to us.The overall movie-going presentation has evolved with the inclusion of ads/interval as movie-going format.We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily.
We would like to clarify that the food and beverage charges are proportionate to the quality standards that we maintain. We ensure MRP is mentioned on packaged items,
Your feedback has been duly noted and shared with the relevant team.We thank you for your patronage.

Regards,
INOX Support