[Resolved] Inox Leisure / Inoxmovies.com — loss of time due to high duration of advertisement during movie show

kbhatta6

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700078

Today (28th jan 2018), myself and my wife went to watch the movie padmaavat in hiland park inox, kolkata at 4.15 pm show. There is almost 15/20 mins advertisement show before starting the actual movie and then surprisingly more than 30 mins advertisement show again during interval. We are paying for the movie not for watching the ad. A reasonable ad time is fine. But we lost almost 50 mins in the whole duration just for seeing the advertisement. This is ridiculous. Time is money.

Inox authority should compensate the loss of our time.

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Mar 6, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for writing to us .The overall movie going presentation has evolved with inclusion of ads/interval as movie going format.
We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily.

Let us assure you that all the activities, events, programs and operations at INOX are done with guest-centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your feedback has been duly noted and shared with the relevant team.

Regards
INOX Support