[Resolved] Inox Leisure / Inoxmovies.com — metro inox

Mdved

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I am attending a movie at metro inox (Veera di wedding) for the 9.45 pm show on 3/6/18.
We have been waiting for an hour but the air conditioning is not cooling in the theatre.
We are now waiting out and missing the movie but the manage and everyone else sayis to wait and then disappears.
Waiting for mr ravi more but no response from him.
We came to metro because of the inox brand name but definitely never visiting it again.
Mr sunny kachre especially had a terrible attitude.
The money was refunded at the end of the movie after missing most of it, waiting out for more than half hour and repeated compmaints.

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Jul 6, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Thank you for choosing INOX for your movie-going experience. We appreciate the time taken by you to give us valuable inputs and feedback that will help us improve our services.
Further with regard to the feedback on air conditioning at the auditorium. The same is maintained at the optimum levels keeping in mind the weather conditions.We are apologetic for the inconvenience caused due to unavoidable technical failure same has been rectified.
Please be assured that we have invested in best quality cooling units in our auditoriums. We also have specific set standards for their maintenance.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please feel free to contact me for any assistance in future.

Regards,
INOX Support