Inox Leisure / Inoxmovies.com — misbehaviour of staff

On the 31st of october 2018, i went to watch badhai ho (11:50 show) at the inox liluah. During the frisking, i was asked to leave my water bottle behind. On reminding them that the sc has passed the judgement that permits people to carry water to the multiplex, i was informed, "inox doesn't follow that rule". I requested the concerned person to show me the rule. The manager was promptly called who arrived and told me it was his rule and it's not necessary that every rule has to be written down. Very politely i asked him to say that in camera or give it to me in writing so that i have the proof but his demeanor was so rude and threatening. Three of your staff members surrounded me and your manager told me that i am creating a scene and kept showing the cctv. It is so extremely disappointing and terrifying that the organisation that promises to make our movie watching experience wonderful would fail to train their staff on how to behave. I was alone and i couldn't believe that for a simple bottle of water, the manager and 'admin' of inox liluah could resort to hooliganism. I hope that the concerned authorities would look into the matter and take necessary action. It was a very traumatizing experience and i have never faced such harassment in any other theatre of yours.
You may have your set of rules but a customer can at least expect to be heard and not treated like some piece of trash.