While watching a movie on 2nd march 18, a rat ran over my feet. After complaining to the staff they came up with a brilliant plan of keeping a gum pad (Which attracts rats) below my seat. As i'm about to leave the country and dint want to miss out on a great movie, i continued watching. However, i spent my entire time with one eye on the curtains covering the left wall of the cinema hall which made the rodent's movements highly evident. I have been visiting this cinema hall since its inception... But this is the second time i have observed this incidence and first time i've been personally involved in.
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Apr 3, 2018
Complaint marked as Resolved
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2018
INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request a mail with your booking and contact details on [protected]@inoxmovies.com.
We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
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