[Resolved] Inox Leisure / Inoxmovies.com — timings of the movie

DEVANSHU PATHAK

from Jaipur, Rajasthan

Address:

Kanpur, Uttar Pradesh, 208013

I am a defence personnel posted in kanpur. I went to see the movie "uri, the surgical strike" on 13/01/19 at z square mall, kanpur. The show timings were from 15:40 hrs but show started at 16:15 hrs. This shows the mismanagement of your company. Also waiting area of inox was not comfortable. When the movie started, many advertisements were shown during the interval. I just want to say that public comes to watch the movie in hd screen for entertainment and not just seeing the advertisements. The amount is paid for seeing the movie and not wasting the time. Therefore this thing may be taken care in future because we as a customer also have our value of time.
Hope you will follow the suggestion.

Regards

Devanshu pathak

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Feb 16, 2019

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Thank you for choosing INOX for your movie going experience. We appreciate the time taken by you to give us valuable inputs and feedback that will help us improve our services.

The movie going presentation format today has evolved and is an overall programmed with slides, commercials, trailers and main movie. It is part of theatrical presentation. There are certain internal and statutory communication for the awareness and knowledge of the guests and society in general, hence the interval time may have appeared to be longer.

Let me assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.

Your patronage of INOX is extremely important and we hope that you continue to visit us.

Best Regards,
INOX Web Team

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Comments

Rakesh .n

from Bengaluru, Karnataka

My friend have ordered popcorn with seat service but operation associate eating my friends popcorn. It's very bad..

Jamsheed Bhagwagar

from Surat, Gujarat

Is this way to waste people time you all are giving 20 mins interval and too much add fed up with interval even when all public is seated still add goes on and on