Insasta — i'm complaining about the refund of the purchase

Address:	Mumbai City, Maharashtra, 421302
Website:	www.insasta.com

I had purchased xiaomi mi 20000mah power bank through insasta.com as they said same day delivery option as i am in journey i had planned to buy this product through online so that my order will be delivered within 24hrs or one day. I made a purchase of rs.2, 258/- through paytm and i made a call for requesting for fast delivery but the executive said it's not possible so i requested him to cancel the order and refund my amount they said ok. I had been waited for 3 days but there is no refund or response from insasta. I again made a call to insasta then a lady named priya answered my call and gave whatsapp number to send the order details and query.. I did the same she said refund will done within 24hrs then i left the conversation and waited for the refund but i didn't receive any message from insasta.. Again i made a call to priya and insasta she answered my call asking my details again i said i had already forwarded and i again forwarded the order details then she said your is on the way... Then i said i am requesting for refund where my order has been in cancel status then how is it on the way delivery... Then she replied me in local language and confusing me... I again requested her she again replied me in english and said your refund will be done in 24hrs i said this information you have already gave me before and i questioned her she replied me it will be done.. But no use i made many messages through whatsapp and made calls too but no response from them... So i am here to raise complaint against insasta.com and the group.. Sir i request you please help me out... I have paid amount its my mistake please help me to get back my refund.. I people i request you all never trust online shopping sites who start businesses from local market and don't be fooled... Here its cheating, playing and blaming people beware of insasta.com a these kind of group sites... All are frauds... Thank you consumer council for at least letting me to share my issue with you.. Please help me out if possible i am a middle class person and salaried in a small company... Kindly do a favor in this matter... Thank you...