Nov 22, 2019
Updated by Prab1 chat transcript
[protected][protected][protected][protected][protected][protected]----
----- Forwarded message -----
From: "
insasta" <[protected]@tickets.tawk.to>
To: "[protected]@yahoo.co.uk" <[protected]@yahoo.co.uk>
Sent: Tue, 12 Nov 2019 at 10:55 AM
Subject: Chat transcript on tawk.to started on Tuesday, November 12,
Chat on tawk.to
Conversation started on : Tuesday, November 12, 2019, at 04:38 (GMT+0)
[04:42] Prabhaker Erukkur: Name : Prabhaker Erukkur
Email : [protected]@yahoo.co.uk
Phone : [protected]
Order Id : 371394
[04:43] ria has joined the conversation
[04:43] ria: How May I Assist You
[04:43] Prabhaker Erukkur: Hello. Did you check with your shipping team?
[04:43] Prabhaker Erukkur: I want to return and apply refund
[04:44] Prabhaker Erukkur: Which address should I courier it back, for returns?
[04:45] ria: product is same as per the description. only design is different
[04:45] Prabhaker Erukkur: NO
[04:46] Prabhaker Erukkur: I ORDERED FOR electrically operated doorbell which price is ₹399
[04:46] Prabhaker Erukkur: And you have sent me battery operated door bell which price is₹299
[04:47] Prabhaker Erukkur: I how can it be same
[04:48] Prabhaker Erukkur: https://www.
insasta.com/Door-Bell-VOYE-Wireless-Plastic-V008A
[04:48] Prabhaker Erukkur: That is the product I ordered
[04:48] Prabhaker Erukkur: https://www.
insasta.com/BAOJI-Wireless-Remote-Control-Doorbell
[04:49] Prabhaker Erukkur: And this is the product you sent me
[04:49] Prabhaker Erukkur: How can you claim it is the same
[04:50] ria: wait
[04:50] Prabhaker Erukkur: I was not looking for battery operated door bell, AT ALL
[04:51] Prabhaker Erukkur: On the first place
[04:51] Prabhaker Erukkur: Hence I want to return this wrong item
[04:53] Prabhaker Erukkur: I am aghast by your complete lack of information and trying to claim that it is all same
[04:54] Prabhaker Erukkur: ???
[04:56] Prabhaker Erukkur: Product Description:
Material : Plastic
Brand : VOYE
Model : N/A
Color : White + translucent blue
Input / output voltage : 110V / 220V;
Emitter : 1 x 23A / 12V battery
Remote Controlled distance 80cm (open space)
Voice Decibels 27~75dB
Battery Type Emitter : 1 x 23A / 12V battery (included)
Other Wireless system
Long receiving distance
Environment friendly energy saving technology.
[04:58] ria: send back the product
[04:58] Prabhaker Erukkur: And that was product description of VOYE, The bell operates on 110220 volts and the call button only works on battery
[04:58] ria: once we receive the product we will refund you
[04:58] Prabhaker Erukkur: Which address should I courier
[04:59] ria: 1st floor, office 111, above apsara restaurant, near monika restaurant, valgaon, mankoli-anjur road, bhiwandi
[04:59] ria: bhiwandi address
[04:59] Prabhaker Erukkur: Ok what is the addressee name
[04:59] Prabhaker Erukkur: You only have the address
[04:59] Prabhaker Erukkur: You only gave the address
[05:00] Prabhaker Erukkur: Please type full name and address
[05:00] ria:
insasta enterprises
[05:00] Prabhaker Erukkur: Type the address please
[05:00] Prabhaker Erukkur: again
[05:00] ria: 1st floor, office 111, above apsara restaurant, near monika restaurant, valgaon, mankoli-anjur road, bhiwandi
[05:01] Prabhaker Erukkur: Is it mumbai
[05:01] Prabhaker Erukkur: Or thane
[05:01] Prabhaker Erukkur: What is pincode
[05:01] Prabhaker Erukkur: Why you give incomplete information
[05:02] ria: it is mention in our website
[05:02] Prabhaker Erukkur: Please type it for me here
[05:03] ria: 421302
[05:03] Prabhaker Erukkur: Or copy paste it
[05:03] Prabhaker Erukkur: Again is it thane
[05:03] Prabhaker Erukkur: Or Mumbai?
[05:04] Prabhaker Erukkur:
Insasta Enterprises
Office 111, 1st Floor, Building P1,
Above Apsara Restaurant
Valgaon, Bhiwandi
Mumbai - 421302
[05:04] Prabhaker Erukkur: Is that okay
[05:04] ria: yes
[05:05] Prabhaker Erukkur: When I can do it
[05:05] Prabhaker Erukkur: Why can't you be bit more organised
[05:05] Prabhaker Erukkur: I seriously think you should improve certain areas
[05:06] ria: you can shipped it today
[05:06] Prabhaker Erukkur: Yes
[05:06] Prabhaker Erukkur: Shipping cost will be yours
[05:06] Prabhaker Erukkur: I will send it by
India post
[05:07] Prabhaker Erukkur: Which will be the best and cheapest
[05:07] ria: no. we don't have pickup service
[05:07] Prabhaker Erukkur: Okay I will ship it
[05:07] Prabhaker Erukkur: But cost you will reimburse me
[05:08] Prabhaker Erukkur: It should be less than₹100, only
[05:09] Prabhaker Erukkur: Okay?
[05:09] ria has left the conversation
[05:10] Prabhaker Erukkur: ???
[05:10] ria has joined the conversation
[05:10] ria: no
[05:10] Prabhaker Erukkur: Why
[05:10] ria has left the conversation
[05:11] Prabhaker Erukkur: You sent me wrong item
[05:11] Prabhaker Erukkur: And I should be punished for it?
[05:13] Prabhaker Erukkur: ???
[05:14] Prabhaker Erukkur: ?????
[05:16] Prabhaker Erukkur: Your silence is confusing
[05:22] Prabhaker Erukkur: Hello mamsir
[05:24] Prabhaker Erukkur: I contest your denial decision on return courier charges.
I shall courier the wrong own today and contact you. Meanwhile I would want you to revisit that decision.
[05:25] Prabhaker Erukkur: Wrong item
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