| Address: | Indore, Madhya Pradesh, 452001 |
| Website: | www.instacar.in |
I had booked 2 Innovas on instacar on 18th jan vide CRN59874 & CRN59875 for pick up at Pune Airport on 25th Jan, 2017 evening for 5 days & paid them Rs 500 advance vide Payment ID # MOJO7118000J83177069 & another Rs 500 advance vide Payment ID# MOJO7118000J83176842
On 25th Jan, 2017 i called them atleast 8 time since morning 8 am to get details of 2 innovas and everytime i got an answer that sir we shall send you sms within 15 minutes but to my surprise i got a call from them at 3 pm sorry sir we are not able to provide you 2 innovas due to LONG HOLIDAYS of 26th Jan, 2017 week. I was left midway, i was travelling with my family of 12 people with 12 luggages. i suffered a lot and took expensive taxis from pune airport to lavasa
I was told that i shall get refund of Rs 500 each in my credit card as they had not supplied me INNOVA due to fault of their company
Today on 17th feb, when i received my credit card statement, i was shocked to see that they have charged Rs 7178=88 to my credit card on 28th jan, 2017
Then on 30th Jan, 2017 they refunded me Rs 500 vide Payment ID # MOJO7118000J83177069
But they are not ready to refund me for Payment ID# MOJO7118000J83176842
I called there customer care and did not get any proper response.
As on date, i have been cheated by them and i am eligible for refund of Rs 500 + Rs 7178=88 fraudaulently charged to my credit card
After going through all the harrasment caused by them due to Non Providing of 2 Innvoas at the nick of the moment, now i have come to know that Instacar is using a small man's money of Rs 7678=88
I request all the consumer who have similar complaints like me to contact me and we all should file a LEGALCASE against this company so that it cannot cheat common man
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