Insurance — dependent not in portal

Address:	Belgaum, Karnataka, 590011
Website:	portal.medibuddy.in

Myself i am mr shridhar bhavanishankar kanchugar staff of bank of india belgaum branch has updated the name of dependent in medibuddy portal but it is not showing in the list of beneficiary names in the medibuddy apps. Therefore their names are also not reflected in ecard. Kindly guide me the procedure to update the names in the portals. Dependet name sneha shridhar kanchugar is my wifeher name last year i updated but this year when policy is renewed in october 2018 i can not see her name portal please guide me