Hi,
1. In early 2012, I applied for a HDFC life term policy online and paid for it by credit card
2. During verification, I requested a change of sum assured and adding a second nominee and was told that I needed to cancel the policy and take a new one, and for this I’d need to go to a branch
3. I came to the Koramangala branch and did the following –
a. Submitted a written request for the cancellation of the first policy and a refund of the amount paid
b. Took two new identical policies, one for each nominee
4. I received three policy statements a couple of weeks later
In summary, my cancellation seems to have been disregarded and I don’t have a refund yet. I have been in correspondence with the firm for one and a half years on this cancellation and I get no response except some form letter each time
I have followed up with the complaints cell and escalated up their chain to ravi.[protected]@hdfclife.in, parthasarthy.[protected]@hdfclife.in, and khushru.[protected]@hdfclife.in. Supposedly, these are senior managers in the firm whose job it is to look at customer complaints.
No response from their side whatsoever. I have no idea if their "escalation" points are real people or another way for the firm to dodge their responsibilities. All in all, this is a company that seems to completely lack any ethics.
I'm writing this with two hopes -
- That this public exposure of their unethical behaviour moves them
- that others learn that this is a company not to be trusted. If they act this way on day one, how can you be sure your nominees wont be discarded equally callously by them? My advice is take your money to a firm with some morals like LIC
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