MTS / Data Card — Cheat

Address:

Jaipur, Rajasthan

>Hi sir,
>
>I bought a MTS Data Card from the MTS mobile company since 3 to 4
>months back, I was facing many kind of problems during the use of this
>Data Card. Now before 3 to 4 days back a customer care executive Ms.
>Kalpana Chaturvedi made call me and told that sir, we are upgrade your
>data card and after that you will get 15 GB DATA USAGES with speed up-to
>9.8 MBPS so please visit our sales office which is located in 22 godam,
>Jaipur. Than I went there in my office break time and submit my earlier
>bill payment and made the charges of Rs. 450 of get the replaced
>device, after that she told me that sir, it will be re-start before
>11.00 PM today itself. But nothing was happened. Than I did call to
>customer care number ([protected]) they guys told me sir it will start
>by tomorrow, I will wait for tomorrow. Again same thing, nothing is
>happened. Than yesterday around 11.28 I again made call to customer
>care on same number they told me that sir we have updated your
documents in our system and your data card will be start within 3 working hours. I went sleep.. when I wake-up early in the morning than I started my lappy and connect the data card in the system but nothing was showing over there. Right now after came from office at around 9:15 PM I started the data card and it's running but I shocked after see that I am getting downloading speed only 60 to 70 KBPS...I again made call to the customer care than I told a guy than please transfer your call to your supervisor, they ask me that sir can we put your call on hold for transfer your call to our supervisor, but I stop them for do that coz earlier in the call the agents put me on hold and than disconnect the call. So again they disconnect my call twice.
>
>No one is helping my problems in the MTS customer care.
>
>Sir, I have request you to kindly take the action against them and feel glad to

Yesterday a outbound team made a call to me and told me that our technical adviser will come at your home tomorrow and I take a off from my office for today. no one came at my home whole day and no one call me regarding my concern also. Now I called to your number [protected] at 23:05 and talked with Mr. Kartik Goswami (Customer care educative) he informed me about many thing which you have not informed me when I was purchasing this Data Card than I told him that please transfer your call to your supervisor and he put me on hold for 7 MINUTES than I was going mental and I disconnect the call.

I didn't see ever this kind of services in my life.