[Resolved]  Tata Docomo — Churn out Fees for Tata Photon 3G Connection

Address:

Pune, Maharashtra

I purchased a Tata Photon 3G connection ( number.-[protected], Account no[protected] on 13th Mar 2013 under 5GB @ Rs.2500 quarterly annual rental plan initially. I got the connection disconnected 14th Aug 2013. Afterwards I received a bill of Rs.57( bill no -- [protected]) on 27th Aug on which I asked the customer care representative via email that if it is the full and final bill and I will not have to pay anything after that, the representative confirmed it as the full and final settlement bill (via email), which I then paid on 6th Sep.

Suddenly on 26th Sep Tata Photon dispatched a bill of Rs.890 ( bill no -- [protected]) mentioning that as I have disconnected the connection before six months, I have to pay a churn out fee. Let me re-iterate that when I was purchasing the connection, the shopkeeper did not mention any churn out fee clause, also the pamphlets that were given to me did not contain any such *T&C. In addition to this, when I was disconnecting the connection the customer care representative never mentioned about any churn out fee associated with it even when I kept on asking them for any additional fees for disconnection during several interactions via phone and email. Also as mentioned above, Rs.57 was told to me as the F&F bill by the representative of Tata Photon via email.

This is very unprofessional & shocking behavior by Tata Photon and it shows a lack of transparency in their dealings. It also shows how its representatives are hiding facts and misguiding the customer in order to extort additional money. I would request Tata Photon team look into this issue.

Regards
Akshay
[protected]