Tata DoCoMo / Photon 3G Dongle — Rs.1150 Worth Internet Recharge Money Robbed! Do Not Use Tata Docomo Services!

Address:

Bangalore, Karnataka

This was my complaint mail to Tata Docomo-

[protected]

Dear Sir/Mam,

On 1st December 2012, I recharged my 3G dongle# [protected] with Rs.850 to
get 5GB data balance. The bank transaction snapshot is attached along with
this mail (850recharge.jpg).

I did not get this 5GB balance. On speaking to 4 different executives on
the phone and online chat, there has been no solution to this. No one seems
to understand the problem. Some executive says that I did a normal recharge
instead of special recharge, another says I recharged with Rs.753 (Taha-
online chat) which was not valid. On tata docomo website there is no option
to choose the type of recharge when I enter my number, since this is a 3G
dongle.

I recharge through citibank net banking, as I have been doing since the
past few months. I have attached snapshots of only Oct-Nov (1month) bank
statement. You can not only see that I recharge over Rs.2500 for my
internet in a month, but also that I have done all these recharges through
Citibank Net Banking and all have gone through successful everytime,
including Rs.850 recharge. If you want, I can send you previous months bank
statements showing more recharges for the same 3G dongle number done
directly through Citibank Net Banking.

Also, there is no option for Citibank Debit Card or Citibank Net Banking
payment gateways through Tata Docomo website. So please do not tell me that
I have done these recharges through Docomo website earlier and hence the
current recharge was a failure. This is only the debit card, I have also
recharged more times through my credit card. If you want I will send you
snapshots for that as well.

Please put an option in 3G dongle software to check usage so that we can be
alerted once balance is about to finish. When suddenly there is no data
balance, there is no way to recharge immediately also and the work gets
hampered. Everytime calling [protected] to keep a track of the data balance
is not feasible. Some kind of alert for low balance should be given. Also,
if a new recharge is done, then it should be added to the previous balance,
instead of completely wiping out what was left. Everytime otherwise I will
wait for balance to come to 10 or 20MB so that I do not waste the remaining
balance when doing new recharge! Please consider these 2 suggestions!

I hope you understand how valuable a customer I am for Docomo 3G. I hence
request you to credit (add) the 5GB data balance to my current usage. I did
this recharge on 1st December and have given you all proofs for the same.

You can call me on +[protected] to discuss this further.

Awaiting kind and immediate response.

Thanks and Regards
Praneet Tulshyan

[protected]

This was their response-

[protected]

As per your mail, we would like to inform you that we had registered a complaint on 02-DEC-2012 17:49:55 with docket number PSMR12046867 and expected to be resolved by 10-DEC-2012 20:00:00. Kindly make a note of this docket number for future correspondence.

[protected]
[protected]

Another recharge on 8th December of Rs.255 went wrong. It was debited but I did not get internet balance. Mr. Rahul from [protected] called today and said "That recharge of Rs.850 went wrong and now it is wasted, nothing can be done about it" and sent me a message that the service request PSMR12046867 has been resolved.

Overall I have lost Rs.1105 and there has been no resolution. Now even through the Docomo website the recharge does not happen. Any denomination I choose, it says that it is not valid for my number.