Intex Mobile — Complaint regarding my Intex Aqua i5 OCTA Black which not be repaired

Address:	New Delhi, Delhi
Website:	intex.in/

Dear Sir, 1. This regarding my mobile handset Intex Aqua i5 Octa black dual sim, serial no.[protected].i brought this mobile on 11st feb, 2015. 2. My handset touch pad was repaired with Rs.2704 cost on date 18/08.15 but with i13 touch pad which was not informed to me later, due to this change my camera performance has changed. 3. I requested to change the handset with same i5 octa but after giving this handset for service on 7/09/15 job sheet no.:[protected]T001/lot no.[protected].i came to know service centre after 20 days with many reminder that handset cannot be repaired, but I will get handset(old used one ) as replacement. 4. I took too long for service station to reply and track the problem, as customer care was giving some other information and service station saying handset has been repaired not a good communication. 5. If my handset has warranty of one year and even its parts are not available then company should replace with new handset of same category rather than old handset. 6. Please advise and give proper direction as I am not happy with intex services terms for which I have purchased this handset with special features with many expectations. 7. Many of family members are using intex mobile as I have asked to buy the same because of the performance and even initially I find service centre like of geol communication is good but now I am worried of intex reputation. I am enclosing attachment of : • My product detail • Service station receipt for replacement of touch pad • Service request job sheet • Amazon order confirmation sheet with receipt. Please do the needful at your end or I have go to consumer court. Regards Abhishek Singh Ph – [protected].