[Resolved]  Intex Mobile — Do not buy Intex phones

LOTUS TELECOM, the service centre at Andheri has asked me to wait for 25 days for resolution of service.

Funny. Isn't it. Phone purchased on 29th July 2015 gets cancer within seven days. I go to the service centre on 02nd September 2015 and admit it in the ICU. Surgery and hospitalisation will be for 25 days. Going by Intex standards and what I read from customer complaints, service issues are not resolved in even that 25 days. It keeps on lingering.

Now should I purchase another phone to keep in touch during those 25 hospitalisation days? I have already taken out a day off to admit the phone in ICU. I will have to take another day off during discharge day.

Bloody Intex. Chutiya Phone. Please avoid INTEX.

I regret I bought an Intex phone. After giving it to the service centre on 02nd September 2015, I collected it yesterday ie. on 11th September 2015.

I am attaching the scan of cash memo and the job-sheet from the service centre.

However, since today morning it is again becoming hot on its own and shutting down. I spoke to the customer care agent, Deepak around 1330 hrs today on the Intex toll-full number:[protected] and have obtained the complaint reference number: [protected].

I was asked to go to the service centre again. As if I had no other work to do.

I refuse to go to the service centre again and again. I refuse to spend money calling the Intex customer care number on a toll-full number and incurring money on calls. I demand a new Intex phone or my full money back.

Inability or refusal to comply will cause me to send legal notice for claims and damages to the registered address of Intex under the Consumer Protection Act, 1986.

Another thing that I am noticing after receiving the phone from the service centre is that now I am seeing a vertical line in the display screen of my phone which was not there earlier. I suspect that my original display may have been removed and changed by a spurious display.

Intex shows misleading advertisements on television and newspapers. It is not even one-hundredth true. ASCI is sleeping.

I had to make another trip to Intex Service Centre at Wagle Estate, Thane on 21st October 2015. Intex checked my phone and replaced it with Aqua A3 phone.

However, sadly, the Intex Aqua A3 battery is substandard now. A 100% charged battery drops charge to 80% and then about 60% in a matter of minutes. I am fed up of making trips to the Intex service centre. Intex is a substandard company selling substandard goods.

Since the day of purchase of Intex phone, the phone has been useless. I made three trips to the service centres at Andheri and Thane.

The Intex Aqua A2 phone was exchanged for a new Intex Aqua A3 phone on 21st October 2015. However, that phone is also useless. Mr Sanjay Mali from Intex, Thane had assured me on 20th November 2015 that he will do something about my problem but he does not reply my phone calls or WhatsApp messages. I have got notifications to contact the Noida Customer Care. I refuse to call their toll-full numbers and waste my money and time.

Intex is a full nonsense company with spurious products.

There is no response and no attitude of service from Intex

This is what happens to a customer when he or she patronises a sub-standard company. Please BEWARE OF INTEX PHONES...

Contacts are hiding and suden switch off

I have purchased intex aqua q1 mobile 2 months back. Initially it works properly and day by day its started to give problems, like sudden switch off and once I switch on the cell it wont show the contacts.

My INTEX phone is actually useless - I have only this one for now and regret buying it. PROBLEM: Whatever I do with the phone it keeps on jumping around with the result that it can not focus on Google or whatever other service I require. Closing down and refreshing are not of any use. HELP please