Intex Mobile — Harassment in Getting Replacement Phone due to Faulty Product

Address:

Gurgaon, Haryana

Hello, This is very disappointing response I have received from Intex Ltd (Mobile handset wing). In spite of continuous follow up with service centre and call centre I am yet receive positive response from Intex limited. Latest communication did with Service center which advise to go to customer care and customer advised to go to service center. Please be advised that in case of failing in providing the replace I would consider to go to consumer court, logged FIR for Cheating and also will to media including social media about the harassment done by Intex Limited. Expect early response to avoid such legal action against Intex Limited. Kindest Regards, Nidhi Following are detail of communication done with Intex Limited. From: Nidhi Jaiswal Date: May 29, 2015, 2:32:49 PM GMT+05:30 To: "[protected]@intex.in", "[protected]@intex.in" Cc: "nidhiverma.[protected]@gmail.com" Subject: Handest not received more than a month Hi Intex Care Team, This is very depressing so far my experience with Intex Service Center & Care. I had given deposited my Handset to Gurgaon Service Center a month ago which was under warranty was having charging issue (No charging). It was kept with Service Center almost for more than 10 days then they offered me Intex Power (Downgrade version). I refused to accept & left it with Service Center & opened the new job sheet for replacement. Later on I have contacted Call Center & they confirmed that new hand set of same specification & white color (in fact I had noted the IMEI as well) has been dispatched to service center, but I got disappointed when Service Center offered me different IMEI with Black color… And above all it was having too much scratches on the sceen…. I again refused to accept & now I am tired of running Service Center & Calling call center hence request to make arrangement for refund at earliest as I am no more interested in any replacement & Intex handset. Looks I have been cheated by Intex the way they are proving the replacement. Message details of Job Sheets & Snapshot of replaced handset is attached for your reference. Kindly address my concern at earliest. Message 1 dt 28th Apr’15 Dear Customer, Your product received for repair vide Jobsheet No.[protected]T001We will inform you once product is repaired. Assitance Call.[protected] Message 2 dt. 13th May’15 Dear Customer, Your product received for repair vide Jobsheet No.[protected]T001We will inform you once product is repaired. Assitance Call.[protected] Regards, Nidhi Sent from my iPhone