Intex Mobile / Intex Technologies — Cancelled the warranty | |||||
I purchased intex aqua power hd (in 9800rs) 6 months ago. It started showing problem after few days of purchase, it usually got switch off when i turn off my data connection. One day, it was showing a notification that system update available. My battery was full charged, so i clicked on it and started the process after few minutes later phone stopped responding. It was showing nothing. I took it to service center they said they will repair it and i can get my phone after 7days but they returned me after 1 month, I got totally mad when i see my phone, its volume key were not working, its imei numbers were invalid, I send it back and they were saying it will cost you 600rs. I refused to pay and said i got it in this condition; at last they agreed and repaired it again. Now my phone's battery is not working, it got swollen or fat surface due to this it is showing massive charging problem. I took my phone to service center, as it still in warranty. They checked my phone and came to me and sad that my phones PCB (power control board) is got short circuit then I asked about the battery, they said that swollen or fat battery doesn’t come under warranty. They r saying you have to purchase a new battery which will cost you 1200rs. After this they give me big news that due to unclear visibility of imei number and bar code (which were on battery sticker) my warranty has been canceled. Now I have to purchase battery (1200rs) and PCB (4800rs) which will cost me more 6000rs. I searched on net and found that Samsung and other companies are replacing the battery if such problem comes. Is it fair? Solve it sir. Otherwise I’ll go to court. Was this information helpful? | |||||
Intex Technologies customer support has been notified about the posted complaint. | |||||
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A 61, Okhla Industrial Area, Phase - II, Delhi, Delhi, India - 110020
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