[Resolved]  Intex Mobile / Intex Technologies — Complaint against intex mobile handset and customer service

Address:New Delhi, Delhi, 110020
Website:www.intex.in

On 30-mar-2016, i made an online purchase from snapdeal and ordered for intex cloud swift 4g 3g ram / 16gb rom (Imei no. [protected]) via invoice no. S374eb/15-16/141517for the total amount of rs. 7, 344.00 (Seven thousand three hundred and forty four).
However, the mobile was not working properly and giving me a lot of trouble from the time i received it and couldn't even use it properly for 15-20 days. There were various problem with the mobile like display issue, over heating, the phone was getting stuck for numerous time and finally it was dead.
To get these issues fixed, i went to a service center near to my place and submitted the mobile on 27-apr-2016 with the job sheet no.[protected]t001. However, it has been already more that 20 days that the service center is unable to repair the mobile and still now it has not been delivered to me. I have made a complain over the phone as well on 18-may-2016 and the complain no. Is [protected] which is also not yet addressed.
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Aug 9, 2021
Complaint marked as Resolved 
Intex Technologies customer support has been notified about the posted complaint.
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Dear Debotosh Das,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Hi Debotosh Das,

Our team got in touch with you and informed to contact brand for written document (DOA letter).

Thanks,
Team Snapdeal

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