Intex Mobile / Intex Technologies — Intex aqua q11 mobile phone

Address:	Kolkata, West Bengal, 700028
Website:	www.amazon.in

I have purchased the above mentioned mobile phone from www.amazon.in and the product was delivered on april 27 2017 and this product is registered under the name of manisha sharma at 40 dr s p mukherjee road, kolkata-700028 (Dumdum canntonment-gorabazar)

Firstly, there was no warranty card sent from the manufacturer or the seller when the box was opened, i had called us amazon customer service to enquire about this, but they said that there is no warranty card provided by the manufacturer, however i had bought the same product just 1 month back from amazon.in and it contained the warranty card.
O when same product is purchased again why there was no warranty card available?

I had already left a feedback about this product on amazon website and had intent to return this product if its a faulty product, i have called up the customer service but they are refusing to register a complain against this and are not willing to take this product back or replace it with new one and they are saying that replacement window is closed and they cannot replace it now.

This is completely fraud with the customer that intex is selling faulty products online and cheating with the customers and amazon is helping this company to cheat and when they are receiving complain against the product, they are refusing to replace it to the customer.

I would request you to take strict action against intex and amazon so that they cannot sell anymore faulty products online and fool the customers anymore.

I would really appreciate if you help me to have this product replaced asap and also stop them for selling such products online.